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East Riding Koi Co.  One of the UK's finest Koi sites.

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Terms and Shipping

Shipping and Carriage Charges On Orders:

We would like to draw the attention to the difficulty we have estimating the actual costs involved as far as shipping and carriage charges are concerned when customers place their Orders for Multiple Items on our web site ...

Because, there are so many products in our range of goods, and because it is impossible to know in advance, which product, and how many items, individuals may require or wish to order ...

When we program the Purchase Buttons which enable you to add that item to the shopping cart ... we try very hard to place a minimum carriage charge to that item .. and this of course does vary with each item ordered, for reasons of size etc ..

We are finding however .. that when our customers wish to have multiple items that the total carriage charges which are shown on the Final Checkout form are far in excess of the cost of carriage on those items collectively ... and in some cases these accumulative carriage charges are quite alarming ...

We wish to assure our valued customers that these excessive carriage charges will be removed from that order, once the order received and the minimum charges it is possible to levy will be applied ..

Naturally there does have to be an element of trust afforded to us by our customers and we hope that trust will be forthcoming ... and their orders will be allowed will be received ....

Naturally we are working on this problem .. but at the moment it certainly seems to be an insurmountable one ... and we trust that you will bear with us in this matter of Shipping and Carriage Charges ...

Please Note Also: That due to rough handling by all carriers, no matter who they are, damage to goods in transit can occur - and unfortunately does quite often .. We Urge our customers to check the parcel before signing for it....When you sign for a parcel you are signing that it is in good condition  .. This is extremely important if we are to have any chance of claiming for damage to goods in transit ...  and we are unable to accept responsibility for damage if the goods have been signed for and accepted in 'Good Condition'... If on checking the parcel you find the goods to be damaged please refuse delivery and inform us of the problem....Thank you.....

If you should have any point that you may wish to raise direct with us then we would be pleased to receive your e-mail's or telephone calls ...

Thank you .... Chris & Susan


ERK Ltd.
 


Please contact us if we can help in any matter <sales@koicarp.net>